Shipping policy
Last updated: July 2026
Thank you for shopping at Petmary.
We proudly ship our products to customers in the United States and selected international destinations.
Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders are processed Monday through Friday (excluding holidays).
Shipping Time
- Estimated delivery time is 7-21 business days, depending on the destination and shipping carrier.
- Some remote areas may require additional delivery time.
Shipping Costs
- Shipping costs are calculated based on the product, destination, and shipping method selected.
- Applicable shipping charges are displayed at checkout before payment.
- Free shipping may be offered only during specific promotions or on eligible products, as stated on the website.
Order Tracking
- Once your order has been shipped, you will receive a tracking number by email.
- Tracking information may take 2-5 days to become active.
Delays
Delivery times are estimates only. Customs clearance, weather conditions, holidays, or carrier delays may affect shipping times.
Incorrect Address
Customers are responsible for providing an accurate shipping address. Petmary is not responsible for delays or losses caused by incorrect shipping information.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
Email: cs@petmary.com
We usually respond within 24 hours.